The back-to-school rush isn’t just for classrooms and clothing stores. Salons and spas are increasingly part of the season, with families booking end-of-summer appointments and children and teens coming in for fresh cuts, styles, manicures and other services. This activity can be good for business, but it can also bring safety concerns, distractions and potential liability.
Now is a good time to revisit policies around children, services for minors, supervision, cancellations and client conduct so your team can handle common situations safely and consistently.
Q: Should I allow clients to bring children to the salon or spa?
A: Hot styling tools, sharp instruments, electrical cords, chemicals and slippery floors can be a dangerous combination when it comes to children. If you opt to permit them in the salon, establish where children may wait or remain, who is responsible for supervising them, and which areas are off-limits. By clearly communicating this policy to clients in advance, you’ll avoid confusion or frustration.
Q: What if the child is actually the client?
A: Services for children and teens raise additional considerations. Establish which services you will offer to different age groups and whether treatments involving chemicals, heat or specialized equipment require additional restrictions. Consider allergies or sensitivities and document your policies and procedures. State requirements may also apply to services provided to minors.
Q: Is a parent’s permission enough to perform a service on a minor?
A: Not necessarily. Depending on the service and state requirements, you may need written parental or guardian consent or other safeguards. A clear policy should spell out when consent is required, how it is recorded and whether a parent or guardian must be present.
Q: Should a parent or guardian stay during a minor’s appointment?
A: That is a policy you should establish before the appointment begins. Requiring a parent or guardian to remain on-site may help with supervision, questions or concerns about the service and unexpected situations. Whatever you decide, define the rule clearly, apply it consistently and make sure clients know what to expect when booking.
Q: Do I need to involve my insurance broker?
A: Yes, it’s worth discussing with your insurance broker. Children in the salon and services provided to minors may affect your insurance coverage, depending on the services and circumstances. Before adding a service or significantly changing your business practices, talk with an insurance broker who understands salon and spa businesses. Ask about coverage, limitations or requirements and potential gaps.
No policy can eliminate every risk. But clear boundaries, consistent practices and appropriate insurance guidance can help protect your clients, your team and your business. The best time to make those decisions is before a busy day puts them to the test.
Kathy Lopez, Account Manager for SASSI, the Salon and Spa Specialty Insurance program at Brownyard Group. She can be reached at klopez@brownyard.com.
