Keep Your Cool: Client Management Tips for Handling Unhappy Salon and Spa Clients

Keep Your Cool: Client Management Tips for Handling Unhappy Salon and Spa Clients

Few things are as satisfying to salon and spa professionals as happy and confident clients. Satisfied customers are the lifeblood of any spa or salon; they can lead to repeat transactions, positive reviews and even new business. Unfortunately, like all humans, salons and spa professionals can make mistakes. When clients are left unhappy, employees must […]