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  • 3 Crucial Tips to Help Electrologists Minimize Insurance Claims (9/9/2014) As a rule, electrologists are trained professionals who uphold high standards of care for their clients. But in any line of work, people are tempted to cut corners and take shortcuts when they feel like their experience allows it. In my experience working with electrologists on their insurance needs, I have learned there are a… Read More »
  • 3 key questions about salon & spa workers’ compensation (8/3/2016) Here in New York, there is a salon on every corner, usually right next door to a pizzeria. Each of these former “beauty parlors” seems to be blossoming into a full-service, diversified salon or day spa with luxury services ranging from simple haircuts and Keratin treatments to hot stone massage and anti-aging facials. More services… Read More »
  • 5 Beauty Treatments That Support New Year’s Resolutions—And How to Keep Them Safe (1/7/2016) “New year, new you!” In December and January, those words jump at us from magazine covers and Facebook posts. Some people take that cheery slogan as an order and seek to remake themselves. That’s when they call their favorite salon or spa for beauty treatments that promise to slenderize, slough and massage until you see… Read More »
  • A slippery slope: when salons and spas don’t take slips and falls seriously (4/7/2016) We have discussed slips and falls on this blog in the past, but I thought it deserved its own post. Slips and falls are a serious problem and source of insurance claims at salons and spas. Think about it: salon and spa environments are perfect for slip and fall accidents. There is constant foot traffic… Read More »
  • Cocktails and cuts: a fun blend or a recipe for disaster? (10/17/2016) People don’t just go to salons to get their hair cut or nails painted. A trip to the salon provides an opportunity to get pampered and wind down, and more and more salons are enhancing that experience with alcohol. This can mean anything from a free martini with a manicure to a $5 glass of… Read More »
  • Colorful hair, complex cuts and a whole lot of body paint: America’s Beauty Show 2017 (4/21/2017) Since we typically attend insurance trade shows, Sean Brownyard and I knew when we registered that America’s Beauty Show would be a totally new experience. But nothing could have prepared us for the vibrant reality—a salon, runway show, beauty product expo, drag show, and talent showcase all rolled into one glittering, colorful party. ABS brought… Read More »
  • Don’t Fall Into Autumn: Spa and Salon Safety for Cooler Weather (9/22/2014) As the colder weather arrives, your clients will be changing their beauty and personal care routines. Currently, at salons and spas across the country, clients sipping pumpkin spice lattes are requesting darker hair colors and ways to prep skin for winter dryness. Just as autumn provides opportunities to upsell services and products, it also provides… Read More »
  • Four Scary Beauty Treatments Best Left to History (6/17/2014) The history of the beauty industry is full of strange and scary beauty treatments. Let’s be thankful they are no longer in practice. Many were painful, uncomfortable, led to diseases, and some even caused death. Soaking in Excrement Ancient Greeks and Romans thought crocodile feces had beautifying and restorative properties. The feces were mixed in… Read More »
  • Get to know your clients—every time you see them (7/21/2017) Whether we go to a dentist, physical therapist or other appointment, we’re all used to the question, “Are there any changes to your health since your last visit?” There are good reasons these professionals ask the question: they want to make sure their treatment does not affect you negatively because of a pre-existing condition. And… Read More »
  • Groundhog Day-jà vu: The salon claims we see again and again (2/2/2016) Since Winter Storm Jonas left us buried in snow, East Coast residents are awaiting the news from Punxsutawney Phil: an early spring or six more weeks of winter? Snow or shine, salons and spas will continue to serve their customers, whether they’re regulars who wouldn’t be caught without fresh color while snow-bound or new guests… Read More »
  • Introducing Finally Lisa’s Hair & Nail Salon, winner of the SASSI Salon Secrets Contest (1/18/2017) Over the past few months, we have been lucky to read the stories of the salons and day spas that entered our Salon Secrets Competition. Salon and spa staff and owners from across the country shared compelling stories about what makes their businesses thrive—whether  a unique specialty or a special touch with customer service. The… Read More »
  • Prepare for the worst, hope for the best: Understanding unusual salon claims (5/13/2016) Beauty Parlor Stroke Syndrome (BPSS) recently became a hot topic when Elizabeth Smith, 48, of California had her shampoo horror story picked up by Buzzfeed. Days after a normal trip to her hair salon, Smith felt weak on the left side of her body and couldn’t balance properly, until she eventually began vomiting and had… Read More »
  • Protect Nail Technicians From Chemical Exposure (5/11/2015) In light of recent news reports, I would be remiss if I did not discuss the protection of nail technician health and safety. As a provider of liability and workers’ compensation insurance and risk management to salons and spas, we are deeply invested in worker safety. So, how do you protect nail techs from the… Read More »
  • Salon Secrets from coast to coast (3/4/2017) We’ve had such a good time spreading the word about Finally Lisa’s Hair & Nail Salon, founded by our Salon Secrets contest winner Lisa Bodreau. But we received many compelling entries, from salons large and small, full-service and specialty-focused. In fact, the one constant among the entries was just how different they were. Our two… Read More »
  • SASSITalk – 4 Spring Cleaning Tips for Salons (4/22/2014) It may sound cliché, but springtime is the perfect time to evaluate your salon’s safety and sanitation (if only because it gives us hope that winter will actually end). What safety and sanitation issues have you let slip? Here are some commonly overlooked areas: Check your chemicals. Is everything stored in its original bottle? Is… Read More »
  • SASSITalk – Safety For Summer Services: A Refresher Course (5/15/2014) When the weather warms up, people change up their beauty routine. For salons, that means more pedicures and more waxing, plus a shift in hair care services. With new and old clients requesting different services, spring is prime time for reviewing your safety procedures. Here’s a refresher on three popular services: Waxing Whether a bikini… Read More »
  • Taking a chill pill: Is cryotherapy safe? (12/8/2015) If you follow trends in salon and spa services, you have probably heard about cryotherapy. Despite its legions of devotees, the idea makes many people cringe at first—being submerged in sub-zero vapor doesn’t sound therapeutic, let alone pleasant. In fact, it sounds downright dangerous. However—so far—cryotherapy is accepted as safe. What is cryotherapy? Cryotherapy originated… Read More »
  • The business needs of the changing barbershop (8/31/2017) The beauty industry’s evolution extends beyond the scope of salons and spas. Barbershops have become an integral part of this space, growing at an impressive clip. Charles Kirkpatrick, National Association of Barber Boards of America executive officer, estimates a roughly 10 percent increase in barbershops since 2013 – as barbershops continue to meet the demands… Read More »
  • SASSI Liability Coverages The Lasting Risks of Trendy Services (6/3/2015) Hot new beauty trends come and go, with few making it through a year before they’ve been deemed uncool. But one trend is here to stay, simply because it incorporates them all—salons adding extra amenities. Cut, color, manicure, pedicure, facials, massage—busy beauty customers want all of these services done in one place. This is good… Read More »
  • The wildly successful salon and spa industry, by the numbers (6/22/2016) It’s not just your imagination (or your Instagram feed); it’s a good time to be in the salon and spa industry. In fact, according to some reports, salons, spas, skincare services and other beauty and wellness services have outperformed much of the rest of the economy since the recession. According the Bureau of Labor Statistics… Read More »
  • There’s no upside to going uncovered (6/21/2017) By and large, we had fun exhibiting at America’s Beauty Show. We met fascinating people and checked out the latest beauty trends (you can read about my experience in this blog post). I equivocate just a bit because I had a few worrisome conversations with people who were not covered by insurance. Some folks essentially… Read More »
  • Three key fire safety practices for salons and spas (10/17/2014) Earlier this month was Fire Prevention Week, which makes this as good a time as any to review salon fire safety. Many salon owners and staff are occupied managing day-to-day risks, spot-testing new products and practicing care in cuticle trimming. But salon owners and managers should lead an effort to periodically review their fire risks,… Read More »
  • Three secrets to salon success: surveying our contest entries (5/10/2017) Thanks to our Salon Secrets contest, we’ve spent the last few months learning how salons from across the country build successful businesses. The entries spanned a wide range of ideas for finding success in a competitive industry. With so many different salons built on so many different “secrets,” there have to be some threads that… Read More »
  • What Clients Don’t Say Can Hurt Them (And You) (7/1/2015) One challenge often goes unspoken among salon and spa professionals, at least until someone gets hurt: working with clients who have medical conditions that may be adversely affected by a service. This is always a difficult scenario, but easier to handle when clients are forthcoming about issues or injuries. But what can you do when… Read More »
  • Why licensing is a crucial issue for salon safety: a case study (9/20/2016) I think it is fair to say that everyone wants to trust their employees and colleagues. But when it comes to safety and a salon owner’s liability, trust isn’t enough. I recently had a call from a salon owner (I’ll call her Jane) who was upset about an injury to one of her clients. Jane… Read More »
  • Why salon & spa staff need to know when to say “no” (11/11/2016) Hair stylists, nail technicians, estheticians—they are all in the business of making people feel good about themselves. But sometimes, they have to say “no” to customers, as much as it may seem contrary to their mission (and their bottom line). Why would I encourage salons and spas to turn away customers or refuse their requests?… Read More »