blog

Get to know your clients—every time you see them

Whether we go to a dentist, physical therapist or other appointment, we’re all used to the question, “Are there any changes to your health since your last visit?” There are good reasons these professionals ask the question: they want to make sure their treatment does not affect you negatively because of a pre-existing condition. And if their
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There’s no upside to going uncovered

By and large, we had fun exhibiting at America’s Beauty Show. We met fascinating people and checked out the latest beauty trends (you can read about my experience in this blog post). I equivocate just a bit because I had a few worrisome conversations with people who were not covered by insurance. Some folks essentially shrugged and said they
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Three secrets to salon success: surveying our contest entries

Thanks to our Salon Secrets contest, we’ve spent the last few months learning how salons from across the country build successful businesses. The entries spanned a wide range of ideas for finding success in a competitive industry. With so many different salons built on so many different “secrets,” there have to be some threads that tie their
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Salon Secrets from coast to coast

We’ve had such a good time spreading the word about Finally Lisa’s Hair & Nail Salon, founded by our Salon Secrets contest winner Lisa Bodreau. But we received many compelling entries, from salons large and small, full-service and specialty-focused. In fact, the one constant among the entries was just how different they were. Our two
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Why salon & spa staff need to know when to say “no”

Hair stylists, nail technicians, estheticians—they are all in the business of making people feel good about themselves. But sometimes, they have to say “no” to customers, as much as it may seem contrary to their mission (and their bottom line). Why would I encourage salons and spas to turn away customers or refuse their requests? Because in
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Cocktails and cuts: a fun blend or a recipe for disaster?

People don’t just go to salons to get their hair cut or nails painted. A trip to the salon provides an opportunity to get pampered and wind down, and more and more salons are enhancing that experience with alcohol. This can mean anything from a free martini with a manicure to a $5 glass of wine with a blow-out. Often, drinks are served with an
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Why licensing is a crucial issue for salon safety: a case study

I think it is fair to say that everyone wants to trust their employees and colleagues. But when it comes to safety and a salon owner’s liability, trust isn’t enough. I recently had a call from a salon owner (I’ll call her Jane) who was upset about an injury to one of her clients. Jane had been considering bringing an esthetician (who
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3 key questions about salon & spa workers’ compensation

Here in New York, there is a salon on every corner, usually right next door to a pizzeria. Each of these former “beauty parlors” seems to be blossoming into a full-service, diversified salon or day spa with luxury services ranging from simple haircuts and Keratin treatments to hot stone massage and anti-aging facials. More services often
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